Q's
& A's
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| Robertson
Bodyworks recognizes that no one plans for a
car accident, but preparation can be key to a better vehicle
repair experience, especially collision repair.
Here
are some answers to common questions asked by first
time accident victims.
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Accident Fact Sheet
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Whom
can I call for help?
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Commonly,
vehicle owners arrange for a tow truck through their insurance
carrier's roadside assistance plan. Drivers of new and/or
leased vehicles should also consider their vehicle's original
equipment manufacturer (OEM) emergency roadside assistance
plans. Note: The OEM roadside assistance plans' coverage
matches or is often more inclusive than the insurance
companies' counterparts.
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Where
should I get my car repaired?
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One
of the most critical aspects of collision repair is getting
the vehicle returned to "pre-accident condition."
To accomplish this goal, take the time to ask around and
select the dealership or body shop with the best references.
Remember you have the final say in where your car gets
repaired, though.
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How
do I know my car is getting repaired properly and affordably?
|
| During
the collision repair process you will have to make several
choices, especially about the parts used to repair your
vehicle (commonly known as "crash parts"). Crash
parts are defined as the sheet metal and plastic components
most often damaged in accidents, such as fenders, hoods,
bumpers and doors.
There are also aftermarket parts, salvaged
parts removed from "totaled" vehicles, and
reconditioned parts. Your insurance company may specify
any of these listed parts for your repair but you can
request that your car be repaired with specific parts
that OEM parts.
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Will
I get my car back quickly?
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The
speed with which your car is repaired will depend on the
severity of the accident. Reading the collision repair
estimate carefully can speed up the process considerably.
Collision repair estimates can be confusing, so ask for
explanations of all the abbreviations, acronyms or terms
that you may not fully understand. If you are offered
a repair payment check immediately at a drive-in claim
center, don't cash it until you review the estimate with
the collision repairer to be sure the check covers all
repairs.
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So
what's the bottom line?
If you need collision repair, know your rights. Select
a reputable body shop. Read the estimate and repair order
carefully. Make your preference for parts known—before
repairs begin. If you don't get involved in the decision-making
process before repairs actually begin, your parts preferences
may not be considered. Inspect all repairs carefully before
you sign-off on the job.
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| Following
these easy tips can help protect your vehicle investment
and
ensure a more satisfying collision repair experience. |
